Ownership · 08
CONTACT SUPPORT
Real people, based in-market, who actually know the platforms we sell parts for. If you're stuck on fitment, chasing an order update or working through a warranty claim — start here.
Updated November 2025
Email is the fastest way to reach us and gives our team the context (order number, VIN, photos) to give you a real answer rather than a holding reply.
sales@vctrperformance.com
1 business day
We aim to respond within 1 business day. Complex fitment or warranty enquiries that need supplier input may take longer — we'll always acknowledge your message first.
- Order number, if you have one
- Vehicle VIN, chassis code and current modifications
- Clear photos of the part, the install or the issue
- A short description of the build context
Monday to Friday, Australian business hours (AEST). Messages received on weekends and public holidays are picked up the next business day.
Continue reading
Orders
Fitment Help
Confirm compatibility before you order using the VCTR Part Finder and our enthusiast support team. Include your VIN and chassis spec for the fastest response.
Orders
Shipping & ETA
How dispatch windows, transit times and order tracking work across our supplier network.
Orders
Special Orders
Anything not held in stock is a special order — strict no-cancellation and no-return terms apply.