SHIPPING & ETA

Indicative timing by stock status, shown on every product page and confirmed at checkout:

• In Stock — dispatches within 1–2 business days
• Transit time — typically 7–14 business days once dispatched
• Estimated total delivery — most orders arrive within 7–14 business days of being placed
• Pre-Order — lead time shown on the product page; dispatches as soon as the supplier releases stock
• Supplier Backorder — contact support for the latest ETA before ordering

Orders are processed against our supplier network — authorised distributors and the original performance brand for each part. This is what allows VCTR to offer a curated catalogue of platform-correct hardware rather than a generic marketplace range.

All order status is delivered through the VCTR Track Your Order portal and automated status emails. Updates reference our internal stages — Processing, In Production (where applicable), Quality Check, Dispatched, In Transit, Arriving Soon and Delivered — so you always know which window you're in.

Replying to any status email reaches the same support team that owns your order.

Multi-item orders may be released in separate consignments as each item completes processing. Where this happens, updates are issued per consignment.

Freight networks, customs clearance, public holidays and supplier production cycles can shift a timeline. Where a meaningful delay occurs we'll contact you with a revised window — we don't sit on bad news.

Please report visible freight damage within 48 hours where practical and include clear photos of the outer packaging, internal packaging and item. Reporting later does not remove rights that cannot lawfully be excluded.

If a carrier confirms that a parcel has been lost, misdelivered, or delivered somewhere other than the address provided on the order, VCTR Performance will investigate and arrange an appropriate resolution, which may include replacement or refund depending on the circumstances.

Where tracking shows a parcel as delivered but it cannot be located, VCTR Performance may require the carrier's proof of delivery, GPS or scan information, delivery photographs, driver notes, or the carrier's investigation outcome before determining a resolution. Refunds or replacements will not be issued while a carrier investigation is ongoing unless otherwise required by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.