REFUND & RETURNS POLICY

Every return request is reviewed individually based on product condition, order status and any brand or supplier policy attached to that part. We won't overpromise an outcome we can't deliver — but we'll always be straight with you about what's possible.

Contact us at sales@vctrperformance.com before sending an item so we can assess it and provide an RMA number and return instructions. This process does not remove or delay any remedy you are entitled to under the Australian Consumer Law.

For discretionary change-of-mind requests, items must be brand new, uninstalled and in original packaging. These conditions do not apply where goods fail a consumer guarantee or another legal right applies.

Once a return is approved and the item received and inspected, we'll notify you of the outcome. Approved refunds are processed to the original payment method. No fee is deducted from a refund or remedy required under the Australian Consumer Law; any fee applying to a separate discretionary cancellation will be disclosed and only charged where legally permitted.

We do not accept change of mind returns. Please ensure you have confirmed fitment and reviewed your order carefully before purchasing. Our team is available pre-purchase to help with any questions.

Once an order is in transit it cannot be cancelled. If you need to cancel before dispatch, contact us immediately at sales@vctrperformance.com and we'll do our best to intercept it.

• Special orders, pre-orders and made-to-order items for change of mind
• Tuning files, ECU products and electronically delivered goods
• Custom, paint-matched or personalised items
• Opened electrical components, sensors and wiring harnesses
• Sale items and gift cards for change of mind

Inspect your order on arrival. If something arrives damaged, defective or incorrect, contact us immediately and we'll make it right.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.