Support Centre
OWNERSHIP
& SUPPORT.
Everything you need to confirm fitment, place an order with confidence and look after your build long after delivery. Curated, transparent and written specifically for the European performance platforms we support.
Direct support
sales@vctrperformance.comResponse time
Within 1 business day · Mon–Fri, AEST
Track an order
Open trackerSupport Process
HOW SUPPORT
WORKS.
01 — Reach out
Email sales@vctrperformance.com with your order number, vehicle details and a clear description of your question. For fitment queries, include your VIN and any relevant modifications.
02 — We review
Our team reviews your query against your order, vehicle and the relevant supplier or fitment data. Complex fitment questions may take slightly longer — we'd rather give you the right answer than a fast one.
03 — We respond
You'll receive a response within 1 business day Mon–Fri AEST. For warranty claims and special order queries, we'll outline next steps and expected timelines clearly.
01 · Pre-purchase
ORDERS & DELIVERY
Fitment confirmation, shipping and ETA, special orders, returns and payment.
Fitment Help
Confirm compatibility before you order using the VCTR Part Finder and our enthusiast support team. Include your VIN and chassis spec for the fastest response.
Shipping & ETA
How dispatch windows, transit times and order tracking work across our supplier network.
Special Orders
Anything not held in stock is a special order — strict no-cancellation and no-return terms apply.
Refund & Returns Policy
How returns and refunds are assessed against product condition, order status and brand policy.
Payment Options
Accepted payment methods, security, currency and instalment options at checkout.
02 · Post-purchase
OWNERSHIP & SUPPORT
Warranty support, account and wishlist help, and reaching the VCTR support team.
Warranty Support
What manufacturer warranty covers, what it doesn't, and how to lodge a claim through VCTR.
Account & Wishlist
Manage your account, saved vehicles, wishlist, order history and Klaviyo communication preferences.
Contact Support
How to reach the VCTR support team and what to expect on response times.
03 · Compliance
LEGAL
Terms of service and privacy policy for vctrperformance.com.
Before you order
Confirm chassis, generation and regional spec against your VIN. Our team can verify fitment for any European or imported platform.
After delivery
Inspect freight within 48 hours. Performance hardware should be installed by a qualified technician with the correct tooling.
Warranty claims
Submit order number, VIN, photos and installation notes to sales@vctrperformance.com. Most claims require supplier assessment.